r baje Privacy Policy

1. Introduction

We place the highest priority on protecting the privacy of r baje platform users. This Privacy Policy ("Policy") describes what personal information we collect when you use r baje's website, mobile application, or other digital services, how that information is processed and secured, and what rights apply to you.

By using our services, you agree to the terms set out in this Policy. This Policy is an integral part of r baje's Terms and Conditions. If any conflict arises between the two documents, this Privacy Policy will take precedence on that specific matter.

We believe that transparency is the foundation of trust. That is why this document is written in plain language so you can clearly understand exactly what happens with your information.

2. Types of Information Collected

2.1 Identity Information

During account registration, we collect the following information:

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address
• Current address
• National ID or passport number (for identity verification)

2.2 Financial Information

To process deposits and withdrawals, we store certain payment-related information, such as:

• bKash, Nagad, Rocket, or bank account numbers (partial, not full)
• Transaction history and amounts
• Withdrawal and deposit timestamps

Full payment card or bank account details are not stored on r baje's servers — these are handled securely through encrypted payment gateways.

2.3 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address
• Browser and device type
• Operating system
• Session duration and activity logs
• Referral URL (the source from which you arrived at the site)

2.4 Gaming Activity Information

To monitor betting and gaming activity and improve service quality, we also retain the following information:

• Play history (game name, bet amount, result)
• Bonus usage records
• Session-based activity statistics

3. How Information Is Collected

r baje collects information in the following ways:

• Directly provided: Information you give us during registration, login, deposit, or support contact.
• Automatic collection: Technical information through cookies, web beacons, and similar technologies.
• Third parties: Limited information through payment processors or identity verification agencies.

4. Purpose of Using Information

Collected information is used only for the following purposes:

• Account management and identity verification
• Processing financial transactions (deposits and withdrawals)
• Customer support and issue resolution
• Ensuring platform security and preventing fraud
• Providing a personalised experience and sending relevant promotional information (where consent is given)
• Monitoring responsible gaming activity — detecting unusual gaming behaviour in accordance with r baje's Responsible Gaming guidelines
• Fulfilling legal obligations

5. Disclosure and Sharing of Information

r baje does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:

5.1 Service Provider Partners

Necessary information is sent to our selected partners for services such as payment processing, technical infrastructure, or identity verification. These partners are bound by strict confidentiality agreements and may use the information they receive only for the specified purpose.

5.2 Legal Obligations

We may disclose information when required by a court order, a lawful request from a government authority, or applicable law. In such cases, only the minimum information necessary is disclosed.

5.3 Organisational Changes

In the event of a merger, acquisition, or transfer of any part of the business, user information may pass to the new authority. In such cases, the terms of this Privacy Policy will continue to apply.

6. Cookies and Tracking Technologies

The r baje website and app use cookies and similar technologies. These are primarily used for the following:

• Essential cookies: Keeping login sessions active and managing security tokens — the site cannot function properly without these.
• Functionality cookies: Remembering language and preferences, providing a personalised experience.
• Analytics cookies: Understanding site usage and improving the service. Data from these cookies is aggregated and not personally identifiable.

You have the option to disable cookies through your browser settings, though doing so may limit some functionality of the site.

7. Data Retention and Security

7.1 Retention Period

Information is retained for as long as your account is active and then for the legally required period thereafter. Financial records are kept for a specified period even after an account is closed or deactivated, as legal obligations require it.

7.2 Security Measures

r baje takes both technical and organisational steps to protect your information:

• SSL encryption — all data transmitted through the website and app is encrypted
• Two-factor authentication (OTP-based security)
• Server-level firewall and intrusion detection systems
• Regular security audits
• Data protection training for staff and access controls

No method on the internet is 100% secure. You are therefore requested to keep your password confidential and notify us immediately if you notice any suspicious activity.

8. Third-Party Services

Various third-party services are integrated into the r baje platform — such as game providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.) and payment gateways. These services have their own privacy policies, which apply on their respective platforms. r baje does not control how these third parties use information.

We advise you to read the privacy policy of any third-party service before using it.

9. Protection of Minors

r baje is strictly not available to anyone under the age of 21. We do not knowingly collect personal information from anyone under 21. An age verification process is in place at registration, and if any account is found to have violated this condition, that account will be suspended immediately and the associated information will be deleted.

10. Your Rights

As a user of r baje, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: You may request deletion of your information in certain circumstances, though we may be required to retain some information due to legal obligations.
• Right to restrict processing: You may object to the use of your information for specific purposes.
• Opt out of marketing: You may request at any time that we stop sending you promotional messages.
• Data portability: You may request a copy of the information we hold about you.

To exercise these rights, please contact our support team. We will respond within a reasonable time after receiving your request. For more details about our services or your rights, see the FAQ.

11. Policy Changes

r baje may update this Privacy Policy from time to time. If significant changes are made, we will send a notice to your registered email address or within the platform. Continued use of the site after changes are made will be considered your acceptance of the new policy.

The "Last Updated" date at the top of this page always indicates the most recent version. Copies of previous versions can be provided upon request.

12. Contact

If you have any questions, concerns, or rights-related requests regarding this Privacy Policy, please contact us:

• 24/7 Live Chat: directly through the chat button on the platform
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day. To learn more about r baje, read our About Us page.